SHIPPING & RETURNS

Shipping Information

We currently ship domestically in the contiguous US (not available in Hawaii and Alaska) through FedEx, UPS and USPS depending on the item, weight and destination.

  • When you purchase multiple items you only pay our $10 flat rate shipping fee.
  • We offer free shipping on orders of $300 or more within the contiguous US. 
  • Products are usually shipped within 3 business days after receiving your order.
  • However, due to the handmade nature of most of our items, some items can take anywhere from a few days to several weeks to ship (see product details for specifics).
  • Once your order has been processed, we’ll send you an email notifying you that your order has shipped and provide tracking information. Please note that due to the high volume our shipping carriers are handling, delays may occur.
  • We put care into packaging our handmade goods and shipping them in a timely fashion. However, once they have left our hands, we are not responsible for any delays, lost packages or damage that occurs. Please keep an eye on your tracking number and contact the carrier directly if you experience a delay.
  • During busier seasons and the holiday season, please allow for an extended processing time. We appreciate your patience!

Returns & Exchanges

We accept returns and exchanges within 14 days of the delivery date. We offer a full refund minus a $10 flat-rate return fee to the original form of payment. After we receive your package, please allow 3 business days for us to process your return.

In order to qualify for a refund, please ensure items are in new, unused, resellable condition. Items must be returned in their original packaging to qualify for a refund. Original shipping fees are non-refundable. 

Simply contact our customer care team at hello@millstreamhome.com with the reason for the return and we will email you a return shipping label along with instructions for making your return.

All sale items are final sale and are not eligible for return. 

Still Have Questions

Contact us here.

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